The new investment issue of @Argentum’s Senior
Living Executive magazine includes a great feature on maximizing the technology
spend. It explains why closing the tech infrastructure gap in senior living communities would be a win-win-win for seniors,
families and providers.
The article shares tips for successful evaluation, spending, measurement and follow through. Here are ten takeaways.
- Technology can reshape the way senior living communities operate. It has the potential to improve consumer satisfaction and the quality of life within senior living.
- Communities should use resident and staff satisfaction surveys to research what technological amenities and services would be a good fit for them.
- It’s important to create a technology roadmap with the help of a gap analysis, especially if you’re running multiple, parallel technology products. Then you can begin directing your systems instead of running after them.
- Technology infrastructure represents a sizable investment; however, saving money in the short term can create larger costs in the long term. Sometimes, solutions that appear great on the screen don’t translate well to the field.
- Gaps in technology infrastructure often only become noticeable when the workarounds begin. Frequent gaps revolve around care delivery, event coordination, resident statements and customer experience.
- Clear improvements that can be measured are staff time efficiencies, reduction in duplicate data entry, more frequent feedback from residents and families, and family applications that can be used as a community profit center.
- When residents and staff members have access to technology that supports them, they have lower rates of move out and turnover, as well as higher levels of satisfaction, compared with senior living communities that lack optimized technology.
- The ROI is promising on models that integrate all aspects of technology (including smart home features, connected wellness and social engagement platforms, and environmental control features) into a single, easy-to-use and responsive system for residents.
- Simpler user interfaces with fewer taps to reach the desired outcome work best. Training and onboarding protocols for new technology is also important for both residents and staff.
- As the baby boomers begin to consider their options for long-term care, technology options will be a key part of their evaluation. If you’re not on the forefront of this, you risk being left behind.
Many of these themes were also addressed during Oneview Healthcare’s recent Thought Leadership Roundtable, moderated by Lydia K. Manning, PhD. It was an insightful discussion that reinforced the need to maximize current software investments to give seniors better experiences and outcomes. If you would like to learn more about how Oneview can help you do that, please visit our website or contact me directly at any time.