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The four pillars of patient experience – Helping chief nursing officers achieve strategic imperatives

Chief Nursing Officers are responsible for so much in a high-stakes environment, including: quality of care, patient safety, patient and family experience, nursing practice and standards of care, leadership development, succession planning, and fiscal earnings/savings. They also face the challenge of recruiting nurses and keeping them highly engaged in their respective roles.

 

Read the full article here, in Becker's Hospital Review. 

By: Antoinette Thomas, MSN, RN, CPNP, VP & Nurse Executive at Oneview Healthcare, and former pediatric critical care nurse

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